Specifically Comcast. I'm tired of reasoning with their Tier I bots and ask for escalations and callback from Tier II (never call back). Client's internet randomly drops and comes back on its own. I know it's Comcast because I'm monitoring the WAN static block gateway IP and it also goes down. I have the logs and can tell them exactly when it dropped but every single time I call Support it's the same "the modem is online, I don't see any issues, do you want me to reboot it?". Sending a tech onsite does nothing because every time they troubleshoot onsite internet is up and don't see any issues. Besides, I don't think it has anything to do with Layer 1 at this point
Do I have any options here or just ditch Comcast and look for another provider?
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