We setup branch office in london. Fairly small floorplan and while 2 APs should have had us covered (i love predictive heatmap tool with my chosen hardware) but installed 3 due to density.
My local (to me, flew overseas) helpdesk guy was onsite for 2 weeks. We had a local IT guy onsite who was let go, then had contractor for a few months, and hired new FTE for that location. We also paid low voltage guys to install APs and run cabling.
So by my count we had FIVE GUYS with hands on APs with at minimum rudimentary computer skills.
For SIX months (tbh, shouldnt have taken this long but time diff and lack of communications slowed it down considerably) the office has complained about wifi coverage. Ive replaced APs (rma) ive tweaked signal strengths thinking bands were overlapping, tried to coordinate testing with onsite users....
After 6 months of this nonsense and getting raked over coals i offhandedly said “and AP is mounted and hanging down from ceiling right?” Because it made 0 sense when i finally got IT guy to sit 5 ft away from AP and getting 2 bars....
He says “oh, the ceiling is metal so they are inside the ceiling”
Im sorry.... wat? The APs are in a metal/concrete box?!?!?
I should know better. But damn, 6 months and 5 IT guys and not one of them thought to mention this?!?!
headdesk
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