Attempting to connect a wireless device(shop tool) to our ShopTools SSID, constantly fails connection but will connect to other SSIDs. Any input is appreciated!

Pretty sure our ShopWifi SSID is a VLAN, has no internet access other than a specified website that I assume allows tools on that SSID to link to the rest of the network. I have confirmed correct password for the SSID and can connect other devices to it, and can connect this tool specifically to other networks.

Is there a way that I can resolve this predicament without contacting our IT department? I am starting to think that maybe the ShopTools requires devices to by authenticated on an admin level potentially?

This is a replacement tool, the previous one (same hw/SW) had no issues.

Thanks for the help!