So recently we've been having issues with agents having connection issues with Finesse when agents are switched ready states. It will throw a generic "Cannot currently communicate with the server" error. Cisco TAC has recommended creating QoS rules to prioritize Finesse traffic (TCP 7443 and 8445) but I don't have any idea about how to go about doing this, all the guides I've been reading are way over my head.
We currently have Cisco 3560 and 2960x switches with Auto-QoS for our Cisco IP phones.
Any help would be appreciated.
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