Hi guys,
IT professionals working for a company whose employees have to provide remote support to customers (be it for servers, network equipment or industrial facilities) are probably familiar with the following problem:
Giving customers the choice to provide their preferred remote access technology can quickly lead to the deployment of numerous tools and VPN clients. Even if you "dictate" the type of connection to the customer, such as site-to-site VPN, the system will not scale properly. The parameters must be exchanged with the customer, the tunnel must be set up, etc.
So I wonder if anyone knows enterprise solutions that scale better than classic VPN solutions or perhaps can tell how companies with thousands of new customers every year handle their remote support ?
I am familiar with "download Tool X from our website" and share your desktop. But I think there should also be scalable solutions for access to industrial facilities, which also includes topics like monitoring and reporting?
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