Does anyone worked with Huaweii SmartLogger 3000 ?

Hello,

I need to establish connection between a router I have (Cisco ISR 4000) to a endpoint device of a customer (Huawei SmartLogger 3000).

In my router I can see the IP and MAC of the endpoint:

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Protocol Address Age (min) Hardware Addr Type Interface

Internet 10.104.55.237 - a0ec.f977.c4a0 ARPA GigabitEthernet0/0/0

Internet 10.104.55.238 141 68e2.0937.1a15 ARPA GigabitEthernet0/0/0

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I can't ping 10.104.55.238 , the IP defined in the endpoing Huawei SmartLogger. My problem is that this equipment isn't mine, and the person who is managing it is in another country, so communication can be tricky.

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Anyone here has experience with this Huawei equipment?

Anyone with the same issue?

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Thank you in advance!