As a network engineer, how do you handle having to deal with tech support for your home internet?

Do you guys just go through the motions and let the tech support person go through their checklist so they can inevitably send someone out in 3 to 5 days only for the issue to fix itself before the tech shows up and then when the issue starts back a few weeks later only to repeat the cycle over again?

Or do you have your own ways of bypassing this cycle of dealing with tier 1 tech support? I've tried sending an email to a tech support related email address for my ISP containing documented incidents of significant packet loss from an ongoing, repeated test that saves records to a database, and the only result was they sent a tech out after the issue went away. So frustrating!