Hello all - I have a question for the collective. We have folks that access a server in the cloud, and I have provided SW graphs, hourly graphs, of the times that they are experiencing issues. Utilization on a 1GB DIA circuit is well below 25% for both transmit and receive. The data clearly shows we are not even coming close to saturating our BW. The Management for this team wants to compare data from next week on how the utilization compares when the employees are experiencing a 15 second delay when pulling records, up to 30 second delay. There is another geographically different location that has their own instance in the cloud hosted solution, that has no delay. My thoughts is that there are too many records in the database, that is accessed and it simply takes that long for a records request due to the number of records in whichever database they are accessing.
So, the question is how can I show that this 15 to 30 second delay when requesting a record on this cloud hosted solution, is not the local network or Internet connection to non-IT folks? Further info, this is an Internet based cloud solution, not AWS, Azure, etc.
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