AT&T is a dumpster fire of a company.

I've heard my coworkers jokes for years. I've heard the sighs and exasperated words from all corners of the office.

Well I've had to interact with them more in the last 3 months than ever before and it has been a truly awful experience.

1. We had a circuit migration, and they installed a new ciena for it. They forgot to take the ports off testing modes and migrated the circuits anyways, then proceeded to tell us our equipment was bad, and that we didn't actually have the Ciena on property that we did. My boss was literally screaming the serial numbers at the tech that was calling us liars.

2. Intermittent network connectivity to the outside was diagnosed as "our problem" when the technician sent 5 pings to a gateway and called it good. It was not our problem. I had to gather so much information just to prove it wasn't us.

3. Both our circuits went out yesterday around 5pm and ARE STILL DOWN. It's been over 14 hours and ATT refuses to update us with anything other than "We don't know, we're actively testing, we will escalate". One of our 3 account managers finally got back to us, but had zero clue as to what was happening. Apparently a technician has finally been dispatched, but no one knows who or when.

I know even though we pay a yearly 6 figure fee for internet, we are still a small fish in the big ocean of ATT, but mother of god this is such bad customer service and technical support.