I've been tasked with documenting/clarifying all our internal systems and processes.
As seen recommended here a couple months ago I've setup Netbox, which has been fantastic for netwerk documentation. Now I'm ready to move onto the next thing, actual knowledge. As we all know, no one can remember everything (though sometimes we know more from memory than we'd like...) so I need a system where I would be able to store at least the following things:
- Frequent configurations of simple things
- Solutions to common problems
- Basic configuration as per our company policies
- Upgrade/update processes for equipment
- A structure would be nice e,g; Network > Switches > Cisco > Basic
- Tags / search function
Making a seperate document for everything and throwing it on a share usually means it's not looked at and version control is abysmal. Obviously there also needs to be internal training that people need to use and update the knowledge, but I feel it's a good start to have it centralised to create fewer excuses.
Have any of you felt the necessity of this? Have you implemented it? Did it work?
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