I work at a service provider and am helping a client with a new office where they have a 10Gb Spectrum Enterprise fiber circuit. We have been troubleshooting with Spectrum for 3 weeks, and after 2 weeks, found an issue where the Spectrum policing is restricting outbound internet traffic to less than 2 Gbps per "flow".
However, after confirming the policing is causing outbound traffic issues, Spectrum has re-enabled the policing and now the client is affected again. Spectrum calls it Large Flow Policers and has said the policers are "needed" and that "LFP is implemented on the Spectrum network to protect our clients from link saturation". Neither I nor my client have ever heard of this from an internet provider and has effectively reduced a 10 Gb circuit to a 1-2 Gb circuit. Has anyone ever heard of Large Flow Policers (LFP)? I don't understand how this decision doesn't break every contract with Spectrum Enterprise to create this disruption or failure of service. This sounds like some Mickey Mouse crap I might see in a residential setting, not an enterprise one. Especially for a client like mine that relies on the ability to upload large content on a continuous basis. We are constantly seeing discards on the edge next to the Spectrum ADVA where traffic is being refused.
None of this policing was discussed with the client prior to signing the contract with Spectrum Enterprise and at this point, I would never recommend them for any business.
Has anyone else run into this? How have you dealt with it?
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