Networking Documentation

Hi everyone,

I'm sure we've each come across this but I'm looking for some ideas that I can pull together for a group of people on a corporate NOC to better use existing documentation that we have and to more efficiently create new docs.

We see a little bit of everything, palo altos, cisco r / s + ASAs, brocade, juniper, and the list goes on. We have multiple shares that different teams throughout the organization use, as well as internal documentation that lives on a sharepoint and a ticketing system KB.

When I started here, finding the right documentation for what I needed was like finding a needle in a haystack. I'm happy to know that people took the time to write up what exists but you could work here for months and not know you had certain resources at your fingertips.

Because some of this information lives on shares I can't link to them in a browser (like I if I wanted to use the team one note as a starting point), or move them elsewhere. I think that putting a group of shortcuts together might be helpful - to get quick access to KB articles most often used, FW searches etc. Things that new people might find helpful.

I'm starting with figuring out where all this documentation lives for certain and then trying to index it - seems like a simpler task than it sounds with the volume I'm looking at.

Any help/advice on how to better tackle this would be greatly appreciated!