We've been able to do some much-needed upgrades to our network recently which has made improvements of leaps and bounds in our network performance and stability.
Our business customers have a direct fiber connection to our main office which terminate at a L3 switch. On the other end is a basic media converter which accepts the SC patch from our drop and converts it to copper for the customer handoff.
This is obviously a problem because I have no control at the customer PoP and no way to really monitor the connection. The next phase is to finally roll out some updated service packages to allow our business customers more bandwidth.
So, what do you use as a NID? What sort of things do you monitor?
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