Friday, January 22, 2021

New ISP, bad site to site performance. What data should I be collecting?

SMB here, we have three office locations. Two of our satellite offices (Sacramento and San Jose) switched to Comcast Biz Gigabit service early summer 2020, while our main site Livermore remained on our original ISP (TPX 50/50mbit) while Comcast did construction to bring two, one gigabit, circuits into our building.

Construction completed a few weeks ago and both internet and phone service were recently brought online. We made the switch from TPX to Comcast in the Livermore HQ this week. We immediately discovered that our site to site performance completely tanked.

I've been doing my best to eliminate any possible hadddrdware issue on our side, so all of the following IPERF3 tests were done directly connected to the Comcast gateways (not behind any firewall). I also added one other location/ISP (Sonic 1Gb symmetrical) to illustrate that I think this issue is within the Comcast network.

Sender Receiver Bitrate/sec
SJ Comcast Sonic 40.7 Mbit
Sonic SJ Comcast 400 Mbit
Sac Comcast Sonic 38.7 Mbit
Sonic Sac Comcast 356 Mbit
Liv Comcast 1 Sonic 33.9 Mbit
Sonic Liv Comcast 1 98 Mbit
Liv Comcast 2 Sonic 40.8 Mbit
Sonic Liv Comcast 2 87.4 Mbit
Sac Comcast SJ Comcast 9.36 Mbit
SJ Comcast Sac Comcast 8.8 Mbit
Sac Comcast Liv Comcast 1 913 Kbit
Liv Comcast 1 Sac Comcast 1.68 Mbit
Sac Comcast Liv Comcast 2 620 Kbit
Liv Comcast 2 Sac Comcast 1.78 Mbit
SJ Comcast Liv Comcast 1 772 Kbit
Liv Comcast 1 SJ Comcast 2.09 Mbit
SJ Comcast Liv Comcast 2 702 Kbit
Liv Comcast 2 SJ Comcast 1.78 Mbit

I understand that this Comcast product isn't an enterprise-level offering, but what the heck, we're talking less than 1Mbit when coming from our remote sites into either of our new HQ gigabit lines. It's clear that there are no hardware issues with my systems, when connecting to the Sonic ISP I'm getting "reasonable" (or at least livable) transfer rates.

Are there other tests that I should be running to help equip myself for the uphill battle with Comcast that I'm about to undertake?

Thanks!



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