Geolocation issue

Hi folks!

We are working with GTT as a broker to provide DIAs for our offices, we recently purchased a circuit in the US. We're a Dutch based company.

I don't know how the order process works via a broker for new lines but my colleagues using the line in the US are now geolocated in Netherlands, hence receiving their Google search results in Dutch and getting geo block restrictions on US based websites because they appear as European...

I have opened 3 tickets with GTT, they closed each tickets saying they fixed the problem in ARIN but they couldn't tell with location provider the network provider was using, that it could take a week, a month or even never happened. I have escalated the issue but after a month its going nowhere. To me it sounds like BS, they work with providers so they should try to contact them, so they can at least know which geo DB they are using they contact the DB folks to have them fix the issue. The US provider is L3.

Any tips?