So we just RMA broken AP-125 that won't boot. Unlike the newer AP, AP-125 has plastic casing including the mounting. But since the unit was up for almost 10 years, the plastic becomes brittle and when we tried to remove it from the mount, the mounting mechanism on the unit broke. It's not the first time this is happening to us and we always get the replacement unit.
However, they refused to service our unit this time and keep saying that it's physical damage. But come on, the brittle plastic has nothing to do with unit not booting up and it's clear that the unit hasn't been dropped or something. Already escalated the case, but they still refused to service them. What should I do in this case?
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