Are there any other XG users here who are as nervous as me when it comes to updating firmware?
Maybe I've just been unlucky but we've had two different XG210 rev3 units "shit the bed" when it comes to updating them over the past 12 months.
One occured on Tuesday last week, rebooted the unit so it had a fresh boot and then downloaded the firmware within the management interface and told it to apply and reboot. Well it never came back, and after waiting two days on Sophos support we finally got an RMA agreed and a new unit is going to be with us some time next week - that in itself is a bit frustrating given we have the all bells and whistles support. Just so happens we had spare kit available at this site because we can't seem to rely on Sophos turning things around quickly.
I've got another to update this week, just nervous to push the button. I probably manage close to 50 firewalls and they're a mixture of vendors but I've never seen such issues with other vendors equipment.
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