I work for an MSP and I'm on call. I only have 30 days of IT experience and am essentially tier one but have the fancy title of client engineer. A whole clients network just went down and a NOC in India called to let me know. Where do I even start. The main server is no longer pingable. I see some Aps that are accessible but I have never once been in the CLI of one. Any advice on how to get into the server or trouble shoot where the outage is coming from.
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