We just got a gig fiber circuit and not even 48 hours in we have an ongoing 8+ hour outage. Our original tech who installed it came back and he’s been working with tier 2/3 for 8+ hours. One theory is the sfp+ at the head end wasn’t fully seated so it popped out randomly. Another theory is the connection went down at the exact same time they completed the “acceptance” test and that made a change that broke everything. They see light at both ends but have failed for over 8 hours to get it linked up.
If they were not a monopoly in our area we would NEVER have gone with them, but there is NO other choice.
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