Hi all,
i just want to express my appreciation for everyone and everything in this sub as it helps me expand my knowledge about enterprise network in a huge way.
Why you may ask?
I have been deputy teamlead in technical 2nd level customer support at a quite big ISP here in GER for ~1,5yrs now.
As deputy teamlead we are supposed to answer the technical questions from our colleagues and there's little to no documentation for technical things above our level.
Sure there's a NOC and if you get to know some of the guys they answer the questions you have but I don't want to look like a total fool to them so i read books about networking, VoIP, etc. In addition to that i extensively lurk in this sub and read nearly every post including the comments as those are cases out of the field to which i wont have access.
TL;DR
Great sub here, really enjoy all the discussion and analyzing of problems straight out of the field, they have taught me much i wouldn't have learned another way.
Thanks & Everyone have a great 2020!
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