Help us please

Hi guys,

INFO: Our new switch is the HPE OfficeConnect J9983A 1820 using sfp+ port to link to port 45S on an Aruba 2920-48G The VLAN20 is our desktop range which the APs get an IP for which is ok. Our curriculum VLAN should get IP 172.23.248.XYZ 

We have had 4 new classrooms built and need to put WiFi in, we have put in identical Ruckus APs to the rest of our network and they show up in the ZoneDirector.

Our new switch is linked via fibre to the nearest breakout room and plugs into a switch there with SFP.

Issue 1:

Our new switch is 172.23.241.40 and we can’t ping it outside of that switch. You have to be plugged into it with a static up of 172.23.241.XX to be able to get to the web GUI or ping the switch. Why can’t we access the switch from anywhere else like every other switch?

Issue 2:

VLANS have been setup on the switch like every other switch on the network and when you connect to the switch you get 172.23.242.XXX which is our desktop range. We need all wireless devices to connect to the 172.23.248.XX range.

If I take an AP into the main building you get the right AP and taking an AP from main building into the new classrooms you get the wrong IP. It’s definitely the switch config.

Any pointers??

Writing this after spending hours stuck in a tiny cupboard balancing a laptop so if my post makes no sense...hopefully you understand :)