Wednesday, September 18, 2019

Problem: High Latency on Network

Network novice here, so please bear with me.

Our main site has been experiencing high latency to our off-site datacentre for the last 2 days. The set up is a VLAN provided by a local network service, a third-party providing datacentre hosting for our VServers and Terminal Servers, and in house we have a print server, backup server, as well as our M370 Firewall.

The ping we've been experiencing is around the 30ms mark. Not disastrous by any means but due to our outdated Terminal Servers users are constantly hanging, apps timing out, etc. I've spent a bunch of time trying to diagnose the issue, 8.8.8.8 pings at around 15ms. Our datacentre says it's not them, our VLAN provider says it's not them. I don't think it's us, the firewall was rebooted last night. Internal servers pinging under 1ms. I'm stuck in a position of everyone blaming everyone else.

Any help here would be massively appreciated.



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