Looking for advice on how others handle disconnected services in a FTTH market? Currently the ISP I work at leave the ONTs on premise and connected when a customer cancels their services. As a result our NOCC will receive occasional bogus alarms for the ONT when power outages occur or other events. The NOCC is asking for the ONT to be removed from the premise so that it can not alarm, but the install group like having them left in place to provide rapid reconnect. There has been discussion about suppressing alarms from the ONTs, but that leaves us with no visibility to a $100 piece of essentially remote equipment.
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