Cisco Meraki Issues

Hi all,

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I work for a company that provides an RFID service to help car washes manage an unlimited wash program. We have computers all across the country that are all connected to our central server. Our local systems communicate every minute via heartbeats. We monitor the systems to ensure they maintain heartbeats so they can communicate with our website, and the central server. Every 2 hours the local machines are synced up with our system so we can store the local data on the server, and so that any new changes that have been done on the website are communicated to the local system. Our local computers must maintain an internet connection at all times to be able to communicate with our server. If for any reason it loses connection, we are alerted on our system status report with a time stamp when the last heartbeat was.

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One of our largest customers with 79 locations just converted over to a new name, and in the process re-configured their networks. They now have our computer hooked up to a Cisco Meraki device for our system to get an internet connection. This device does not have a wired connection, but is running off of the cellular network. This is where I'm running into an issue. Our systems have been randomly losing internet connection, and there is no rhyme or reason as to why it is happening on our end. Our local computers do restart a service we created for RFID every 12 hours. The issue seems to be resolved every time by simply power cycling of the Cisco Meraki device, but like I said they are randomly going offline all the time. I've called the stores as the issues come about, and have them power cycle the device, but I think there is a larger problem here.

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Has anyone had any similar experience with these devices? We are going to continue power cycling in the meantime, but it is definitely tedious to call the stores frequently to have them do this. I am looking for help in diagnosing the underlying issue here. We do have other customers that utilize a wired connection for their Meraki devices instead of cellular, and that doesn't have the same issues. This particular customer though wants us on the cellular network.

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Thanks in advance for anyone who offers up suggestions!