Verizon Fios came today to install gigabit internet only, on their GPON network. They ran their pre-made fiber drop from the pole into the office, and in the process of doing so, the fiber, right after the connector on the office end, was smashed and broken. They had a special tech come out and they did a nice splice in the field but it all neatly in a box, and used a fiber patch cable to go from box to ONT. They activated ONT, tested ethernet direct from ONT to my laptop and we are only getting 100Mbps down and up, not 940/840.... The tech double checked the light readings on the line just in case something weird was with the splice, line checks out fine. He checked his tech tablet and it confirmed we have gigabit service active.... We tried a new ONT, we tried the ONT with their Fios gateway router, we tried it with my MikroTik CCR. Nothing would get this connection to work faster than 100-150Mbps down and up.
The tech called in to what I am guessing is the NOC or backend tech support. They ran a "speed test" from their end and claimed they are seeing gigabit from their end to ONT/router. The tech initiated a speed test on his tech tablet which tests from their end to ONT/router, it also reports gigabit. But if we plug tech's tablet or my laptop or my router or their router into ONT, actual devices can't get more than 100-150. So I think their "speed test" from NOC is total BS.
Tech decides the only other issue could be bad fiber drop. He runs an entire new drop from pole into office, spends an hour doing it, making sure of no damage at all this time. Same results as above. Clearly it is now on Verizon's backend of the network, but tech says NOC refuses claiming it "works" on their end.
Anyone have any ideas what could possibly be wrong here? Bad passive splitter on the pole? Bad switches in nearest terminal?
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