Currently I'm in a role where any of our customers can contact us and blame the network for any issue with little to no evidence. They with ease are able to put the majority of the burden of proof on myself and team. This usually comes in the form of not understanding their network or topology or even path of the packet even though they are the local network admin. They will blame the network and require me to prove its not. Generally it ends up being a server or some other network device and rarely the network itself.
Now don't get me wrong, I'm always happy to help buts it's getting to the point now where the hand holding is taking up huge amounts of time and my team is literally doing the remote admins job for them.
Does anyone have any techniques or tips on how to push back again this type of behavior?
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