Does anyone allow 911 calls from softphones? It's a bit of a nightmare to ensure it gets routed to the right PSAP with the correct address since the user could be anywhere.
The options are:
1) Allow the 911 call to go through. The address sent to the PSAP will be wrong if the user is remote or roaming. The PSAP the 911 call gets routed to could be wrong too.
2) Block the 911 call after playing a message notifying the user to call from a non-softphone.
3) Play a message warning the user of the dangers of the 911 call from a softphone, and then let the 911 call proceed.
What do you guys typically do?
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