What do you use for project planning? I work for an ISP and each business we install is unique, whether it's the DWDM channel they are on, or the switch we provide, there are details that get lost along the way until there is a problem. Some customers have P2P VPLS links, and some are just basic internet with 20 IP's. Some have 10G, some 1G, some are in a 10G ring.
Is there a program that I should be using to track all of this? Currently it's spread across excel docs and our ticketing system. Kinda want to bring it all together somewhere.
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