Hello all,
I have recently joined a NOC team where we mainly focus on monitoring networks and provide WAN support. We have full access to all of our customer's routers, so my question would be after I have done the initial and basic stuff like line checks, power cuts on site, reset router, exchange, dslam etc, what troubleshooting can I do on the actual router's (juniper and cisco mainly) to verify or find issues? I have used the show interface " " to verify bandwidth connections, show process cpu, to verify utilization, but I'm guessing to check the connection something like BGP would get involved which I'm not too confident as yet.
Thanks
Viktor
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