Hey everyone,
As much as we plan, prepare, and test, implementations can go wrong and cause big outages. Any one that is good at anything will have made some pretty gnarly mistakes. In our line of work this usually means customer downtime.
Whelp, myself and my team were those guys this week. Outage has subsided and root cause was far more rooted in communication of requirements between teams and accurate validation. Things we’ve all heard and talked about before.
What Id love input on is how you all recover mentally after those kinds of events. We’ve all been there. We’ve all messed up. How did you get back in the game? How did your team?
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