Hey /r/networking -
Our company is working on putting escalation / ticket transfer procedures in place (bout ... F'ing ... time...). We've been tasked with putting together a template that our internal help desk needs to fill out before sending tickets our way.
I wanted to see some input from others out there if you'd be willing to share, so I can tailor one for our company. Anyone that uses this have any examples they'd be able to share?
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