Thursday, August 16, 2018

Template for escalations to your team?

Hey /r/networking -

Our company is working on putting escalation / ticket transfer procedures in place (bout ... F'ing ... time...). We've been tasked with putting together a template that our internal help desk needs to fill out before sending tickets our way.

I wanted to see some input from others out there if you'd be willing to share, so I can tailor one for our company. Anyone that uses this have any examples they'd be able to share?



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