Tuesday, August 14, 2018

How do you politely request for a new TAC engineer from Cisco support?

Working on a case where my switch is policy routing it has eigrp routes for. It is set for "set ip default next-hop" so it shouldn't do this.

The TAC engineer had 3 days to look over the config.

It took over an hour on the phone for him to finally agree that it shouldn't policy route traffic it has routes for. I had to SHOW HIM CISCO DOCUMENTATION for him to finally agree. Before that he insisted on topology diagrams and lots of info which seemed completely unnecessary for such a basic issue.

Have you ever request for a new engineer? How does that go?



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