I have an Arris SB6183 modem and I lose internet connection multiple times a day leaving me with a blinking upstream symbol.
My downstream and upstream power levels are perfectly fine. My downstream SNR is also fine but i'm not sure about upstream because my modem does not provide that information. But once I lose internet connection and check my modems stats the upstream power level drops to the low 20s for some reason. Also I go from having 16x3 channels running to 1x1 channels.
Ive replaced my modem with another of the same model and replaced the coaxial cable with a new RG6Q. Also the RG6Q coaxial cable goes straight to the wall with no splitters in between. I'm not sure what's causing this and what else I can do about it, I suspect it might've been how it was installed outside the house. Any help is much appreciated.
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