To all my Collaboration guys: We're on the hunt for a cloud based phone system for our company of about 150 users in one building and remote employees.
A few key features we need: - Contact Center with with some features to design call routing to our needs (not very complicated routing) - Reporting capabilities. The more the better for our managers to view hold times and things of that nature. - Soft phones. We want to be a full soft phone based environment - Of course Voicemail
We are currently using an on prem Cisco system but would like to migrate to a cloud based system.
Let me know what you guys are using and how you feel about it.
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