"Our Metro team reports a field technician was dispatched to our equipment and replaced the padding and cleaned the fibers and once the circuit was normalized the errors cleared"
This was their explanation for two separate days of issues. I'm willing to accept that >>>maaaaaybbbbeeeee<<< the end of a fiber cable was allowed to get dirty prior to installation because someone was eating peanut butter without a spoon or something.
But (1) how the hell does a connected fiber cable get dirty? And (2) WHAT THE F(#$ IS "PADDING"? I've honestly not heard this term before and none of my fiber gear has anything looking like padding on it.
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