We've been having intermittent problems with Systems Manager controlling our Apple iOS devices for a couple of days.
One issue caused significant operational disruption with our sales team in the middle of an enterprise software package update. At the time, they told us:
""I believe the issue you are seeing is possibly caused by a known bug, I am just waiting for an update from our engineering team to confirm this, thank you for being patient during this issue. ""
Today I was unable to complete some simple tasks configuring a single device. Looking around out of frustration, I noticed an error message in an obscure location:
"" Dashboard is having trouble sending notifications using this certificate Please try uploading a new APNS certificate.""
Obviously, I don't want to do that, as it would likely break our DEP managed settings.
I contacted their hotline. The confirmed that the problem is on their back end. They have not been able to sync with Apple for a couple of days and don't expect a resolution for at least another couple of days.
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