I've seen fiber cuts due to back hoes, drivers hitting telephone poles, data closets getting flooded, rodents chewing through wires, etc...
I just saw this image on the front page: http://i.dailymail.co.uk/i/newpix/2018/05/06/03/4BE7272900000578-5695425-image-a-37_1525574205390.jpg
What's your "best" root cause item for an outage?
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