I have been given the opportunity to hold a short presentation to members of the dept to teach the basics of network/connectivity troubleshooting. The idea behind this is to reduce the number of pointless tickets that come through to the network desk.
A lot of people who work in IT will know ping, trace route etc, but not necessarily know how to interpret the results to give them an idea of the issue.
I am planning on explaining the basics of ping and trace route and what they actually can tell you (similar to the NANOG trace route presentation).
I was wondering if anyone else has done something similar and to share what you would teach if you had the opportunity?
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