Over 2 months ago, we had all of our MR33s suddenly disconnect from the cloud controller and never connect back up no matter what we did. All other models worked fine on the network.
After over a month of being down, they finally released a beta firmware just for our MR33s and had us beta test for a week or two. Now they say that they'll roll the fixes into a general release, but it's been over a week since then.
Does anyone actually know wtf is going on? My rep is not helpful at all and support is giving me the ole run around about engineering not telling them anything. Hopefully someone with insider info can chime in.
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