( If I have posted this in the wrong sub Reddit , my apologies . Recommendations appreciated ) We are looking at replacing our current SMS to email system . We are interested in upgrading our present system in which our clients send an SMS and it gets converted find a provider to a Gmail email account, and then is pushed to our operators .
We are interested in a more sophisticated system then relying upon two vendors, our client’s SMS telco, and the reliability of an email app to receive and respond from .
We don’t know if we need an entirely bespoke custom system built , or whether such a system is available to purchase or lease , or whether a modular system can be put together and handed over to us .
We don’t use SMS directly back and forth between our clients and our operators because we have only one operator on shift at a time , and they live and work from homes that are far apart in rural Australia , so the Sim card or phone would have to be shuttled back-and-forth every day. Also some of our operators live in rural areas where their Internet connection (email) is more reliable then an SMS signal.
Does anyone have any useful suggestions? Thanks , Brian
No comments:
Post a Comment