Got this CSQ in UCCX built for our help desk. Noticed today that one of the IT tech's phone wasn't working. We figured out the issue. When he forwards his dn to his cell, UCCX tries to follow the path of the call although I don't think he gets the call on his cell. When we undo the forwarding, it works. I didn't think that UCCX would try to follow the path of what's done on the individual DN? thought the idea was to keep the calls within the acd group?
No comments:
Post a Comment