2 clients wanted Comcast fiber. 4 total sites. Ordered 5 static IPs for all sites.
Service was brought into the wrong closet at 2/4 sites.
Comcast notified us of the site install 1/4 times.
3 weeks later and service only works at 1/4 installs.
Service was tested 1/4 installs. We know service wasn't even tested after install because the initial support contact confirmed all interfaces were disabled on the 3/4 Ciena delivery switches.
Blocks of 5 statics were only provisioned for 1/4 sites.
3 weeks after first support call and I'm still just trying to explain to them that the service doesn't work at all for most sites. I've spoken to 4 people and still have yet to get through to someone who understands what a WAN IP block is.
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