Me and my team have just taken over a large WiFi environment with end users utilising Lync for voice and video calls.
We inherited a ticket queue overflowing with reported Lync issues - bad voice quality, calls dropping out etc. In a wired environment i would be looking at jitter/delay etc, but this is the first experience i have when all users are on WiFi trying to utilise Lync.
Are there any tools i can use to assist in t-shooting? Are there anything built into Cisco WLC's which can assist?
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