Have had a habitual issue now with all of my offices on Spectrum in Michigan where traffic is being routed very poorly (Boston -> NYC -> Buffalo -> North Carolina -> Michigan) but I cannot get any of our support contacts to do anything about it. We first reported the issue to them in July and have continued to do so with no success.
Has anyone ran into this and how did you go about them actually looking into the issue? Every time I call into our enterprise support number they tell me it will be escalated to a higher tier but the routes have remained bad for months. We've got to be on Tier 60 by now.
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