So I have a strange and frustrating situation and am hoping someone has has something similar and can give advice. I manage a campus with 20 plus buildings. Each building has a fire alarm panel (Life Safety) and they all plug into TDM with PSTN hand off service form our provider (type 2). This is outside our phone systems for the best resilience. We received notification from them over a month ago that the cost of service was going up from $1200 to $8000 dollars due to that technology being phased out and wanting us to upgrade.
They have been almost nonreceptive to our questions. Does anyone have anything similar? How do you run the life safety equipment from your own organizations? Any recommendations on escalating with in the provider? Other channels I can contact through?
No comments:
Post a Comment