We don't usually use Verizon Business as an ISP and haven't in years but have come into a customer who is happy with them and would prefer to stick with them.
I'm familiar with their service levels on MPLS circuits, but I've not seen something like this on an internet circuit before.
Here is the rep's description: https://imgur.com/s1A2DSP Outside of the MTTR, I'm just wondering why I would select Gold over Silver? The guarantees they are providing can only be applicable on traffic in Verizon's network.
What are other's experiences with this?
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