Alcatel OmniSwitch 9702: NI module stuck in Operational Status: Down

I've search the forums and couldn't find an existing resolution....

Our OmniSwitch 9702E NI-1 is stuck in "operational status - down".

We only have 1 NI and 1 CMM. Because of this error, no ports appear under "show interfaces" and thus we are unable to add VLANS to interfaces and etc....

>show module status
CMM-A
Admin-status - POWER ON
Operational status - UP

NI-5
Admin-status - POWER ON
Operational status - DOWN

Getting the following errors in logs:
INTERFACE - info - Excessive wait for connection to NI 1 NISUP
HSM-CHASSIS - info - ==HSM == NiNsmT1: NI state rcvd (sl: 1), MsgFlag: 3 Local T.O. Flag: 0
HSM-CHASSIS - info - ==HSM == NI down rcvd from App 6 for slot: 1, ResetMode: 3
HSM-CHASSIS - info - ==HSM == Clearing Takeover Flag from NI CTX
HSM-CHASSIS - info - ==HSM == NI (1) down received (from: Appid: 6), Power Off NI
HSM-CHASSIS - info - ==HSM == Power off NI niSlot=1
IPC-DIAG - info - ipctPipeReceived: PICT_CLOSE_CONNECTION slot 1
INTERFACE - info - esmHandleNIBootUpFailure() NI 1, err 0
INTERFACE - info - NIs are ready
INTERFACE - info - Warning date could be changed, kindly set date if needed
REMOTE_CONFIG - error - Invalid state: 2 event: 1
SYSTEM - info - i2cNiBoardReset: task tCS_HSM slot ` device 0x70 state 0 data 0xff
HSM-CHASSIS - info - ==HSM == NI 1 has been reset...
HSM-CHASSIS - warning - ==HSM == Skip NI (1) Power ON due to
HSM-CHASSIS - warning - ==HSM == ....Admin Power Off
HSM-CHASSIS - info - ==HSM == csHsmUtilNiCtxBrdSend() nsm CS_HSM_NSM_ST_OP, poweroff 0 NI1
VLAN - info - CS_NI_DOWN/CS_NI_Notpresent msg Rx for slot 1
GM - info - NI-down_1

System info:
show microcode:
Jbase - 6.4.3.884.R01
Jadvrout- 6.4.3.884.R01
Jos- 6.4.3.884.R01
Jeni- 6.4.3.884.R01
Jsecu- 6.4.3.884.R01
Jencrypt- 6.4.3.884.R01
Jdiag- 6.4.3.548.R01

show hardware:
uboot Ver - 6.4.3.479.R01
uboot-miniboot ver - 6.4.3.479.R01

Please let me know if I could provide any additional details.

Thank you