Thursday, July 1, 2021

WebRTC Troubleshooting Advice

Hey guys. I've been asked to help figure out why users are having connection issues when dialing into a Babl call. They can connect to a call but straight away get disconnected.

I'm not familiar with webRTC so I've no idea on where to start. I was told that users were only having issues in the office but they're also having issues when outside the office.

They use Chrome as their browser. I was going to analyse for packet drops/WiFi connectivity issues within the office but after hearing about the issues out of the office it sounds like an external issue.

Where would you start with this?



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