Hi, I'd like to learn more about what tools a company would use to diagnose a remote employee experiencing slow speeds and choppy video calls. I'm familiar with questions to ask the employee like how far from the wifi router they are (RSSI, Noise, Tx Rate), or who their ISP is so I can check if the ISP is having an outage. But what tools would an employee on the network team use to diagnose this remotely?
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