Specifically their apps are on prem and their SQL databases are now in Azure and now their work is 20-30x slower. I'm trying to explain, unfruitfully, that increased latency will directly affect their transaction times if you do 1000 transactions at 1ms that's 1 second but now it's 30ms so it's going to take 30 seconds. If you have a resource that explains this simply please share. I've already provided articles explaining how latency poorly impacts some hybrid cloud solutions. If you have something that can ELI5 this please for the love of god share it.
Edit: I should mention we have 10Gbps Express Route over Megaport from our DC with no packet loss, congestion, etc. Even ran ping plotter, packet captures, etc. during their performance testing but they still want us to tell them why it's slow. I fucking can't.
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